Refund policy
At Ami Glow, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help.
Eligibility for Returns & Exchanges
We offer returns and exchanges within 7 days of delivery under the following conditions:
- The product must be unused, unopened, and in its original packaging.
- The item must not be damaged or tampered with.
- Proof of purchase or order confirmation must be provided.
For hygiene and safety reasons, used beauty and cosmetic products cannot be returned or exchanged.
Damaged or Wrong Items
If you receive:
- A damaged product
- A defective item
- The wrong product
Please contact us within 48 hours of delivery with clear pictures of the item and packaging.
After verification, we will arrange a replacement or suitable resolution.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Used or opened cosmetics
- Products damaged after delivery
- Sale or discounted items (unless damaged or incorrect)
Return & Exchange Process
To request a return or exchange:
- Contact our support team with your order details.
- Share clear images if the product is damaged or incorrect.
- Once approved, our team will guide you through the process.
Shipping Costs
- Customers may be responsible for return shipping charges unless the mistake was from our side.
- Original shipping charges are non-refundable.
Refunds
Once the returned product is received and inspected, approved refunds (if applicable) will be processed accordingly.
Refund processing times may vary depending on the payment method.
Contact Information
For return or exchange requests, contact us:
Ami Glow
Email: amiglowofficial7@gmail.con
Phone: +92306-8883327